Slack

What is the Slack integration?

The Slack integration lets you receive weekly and daily reports on features as well as real-time customer feedback submitted through automated feedback surveys. They’re a great way to keep up with feature adoption and satisfaction progression.

Getting started

• Go to Settings

• Under Organization, select Slack

• Click the Connect to Slack button

• Follow the instructions to connect your Slack account

Slack and Features

Slack notifications are managed at the feature level.

• Create a feature

• Click the Settings navigation toggle

• Choose Slack channel from the Slack channel dropdown

• Toggle on (or off):

  • Weekly report

  • Daily report

  • Notify on user feedback

• Click Save

Types of Slack reports

There are two types of Slack notifications:

• Weekly reports

• User feedback

Weekly reports

Weekly reports contain a summary containing the STARS funnel and a graph showing its progression over the past weeks.

User feedback

Sends an immediate notification when a user leaves feedback on a feature through an automated feedback survey.

Notifications include the user’s name, company, CSAT score, and feedback (if provided).