Feedback

Definition

A feedback entity in Bucket is sent by the client when an user provides feedback within your application. You must be using Bucket SDKs to gain access to feedback collection functionality. Feedback can be submitted by the user when your application triggers the collection manually, or automatically, when automatic feedback surveys are enabled.

Collected data

The feedback, submitted by an user of your application will contain the following details:

• The user and user's company IDs,

• The feature key for which the feedback is provided,

• The score, if configured to ask for one,

• A free-form message, if configured to ask for one.

• A feedback request ID if the feedback was submitted in response to an automatic request from Bucket.

All feedback is collected in Bucket and used for various metrics including STARS.

Next steps

• Learn how to set up automatic feedback surveys within Bucket UI.